Iphone 12 pro max camera green lines

I have the same problem and was on Chat with Apple Support.

I did some testing and it seems to be associated with Night mode.

When set to Auto or higher (1s) the viewer may show the green lines but the pictures are fine.

The selfie camera seems to be fine.

The video camera is a hit and miss. Some times it works, sometimes it records with the green lines.

The problems appears to be all back cameras.

In areas with good light, it seems fine. In low light (dark areas) the green lines are always there.

I am leaning towards a replacement.

I'm hoping it's a one-off issue for the money I've spent.

Well the only advice here:

https://support.apple.com/en-gb/HT203040

Is to restart the phone. Try it anyway, but that looks like a hardware issue to me. If restart doesn't help, contact apple support, or return the phone.

I’m betting it will come back unfortunately. Mine has had the lines since the day the phone came out and I’ve tried everything including what u said. It always comes back after a couple days. Sounds like this is a huge prob w all 12 pro phones. I couldn’t even return mine back when i had the 14 day return policy bc apple wasn’t letting people come in without appointments and I couldn’t get in before the 14 day return policy was expired. Then they wanted me to make an appointment to have it. I just haven’t had the time to go in. They also said that if they decided it needed to be replaced that I would be without a phone for couple days and that is not an option for me as All my business is handled on my phone.

All I wanted to do was go in and return the phone when I was able to and get a new one and they said bc of covid I couldn’t do a walk in and the first available appointment was after the return policy timeline ended.

I am not happy about this at all. Apple needs to replace all these damaged phones. They know it’s an issue that can’t be fixed but they want to give u the run around hoping u go away. First time I’ve ever had an issue w Apple and it’s a big deal that I am very unhappy with.

I am also faced the same problem with back camera randomly 2 times only in dark scenes. The picture and video comes fine from back camera comes fine, even the front camera works fine but the screen shows Green lines.

Was any one able to resolve it ?

Have encountered the same problem here!

Those lights just came out when shooting dark scenes and as I experimented on gradually increasing the light the camera captured, those lights disappeared when the camera figured it was bright enough.

I am planning to take it to the Apple Store where I bought it and see if there's any advice. Will update soon!

Same problem here

I know I'm responding to myself but I came across a weird solution.

Though I'm not sure how long it will last.

Try the following.

Ensure to have a backup of your mobile.

Reset your mobile (I disabled my mobile in Find My Device)

Note, it's good to have a backup so on the reset the mobile will have a backup to recover from.

I’ve been experiencing the same issue, it appears to be more noticeable in night mode but I am able to trick the camera into giving me similar results. I took it to an Apple store and their answer was that the lighting I was in is not suitable for led cameras... from what I understand the specs are similar to my old 11... I’m still a strong believer that it is hardware and the true way to test this is to have a multi stage lighting as this should not be happening for what Apple advertise as their “best camera yet.”

I have the exact same issue here.

iPhone 12 Pro Max 256GB Blue. running iOS 14.3

Night mode, only with the main camera, the exact same behavior of previous screenshots.

Restarting the phone solved the issue.

Since restarting the phone solved it, this leads me to believe this is a software issue, so let's hope Apple solves this soon.

Hi guys, i was on the line to apple support and they told me it might have something to do with the magnets in the but they don’t know yet. It made me curious to see how many of you who are having this problem have had a case with magnets (i.e MagSafe case) when this problem occurred?

Cheers, so now i can eliminate and ignore when apple say it’s about the magnet. Once i mentioned the green lines they put me straight through to a senior advisor and they put me straight though to a senior phone advisor and waiting on the call. They seemed to say it’s a pretty serious issue and it seems to be a software issue but they aren’t sure yet.

Is it possible that the Camera Sensor is showing the LIDAR grid? I’m having the same thing and I noticed it only happens in low light. If so, it’s not a damaged camera, just need to turn off the LIDAR focusing somehow

Same issue for my wife’s 12 Pro Max. Does this seem to be only the Pro Max? Anyone reporting it with other phones? My 12 mini seems fine.

Restarting resolves it temporarily. Between this and another CarPlay related bug that is solved with rebooting, this is starting to feel like a Windows PC.

I did HAVE the same problem and it was resolved today by performing a reset. Settings, General, Reset, Reset all Settings.

Erasing and restoring from backup is not needed, and might restore any unwanted sensor recalibration settings. I believe what happens is the camera retains calibration settings that are extreme, such as when the iPhone is laid down on a table while the camera is active, and then the camera seems to adjust an exposure calibration setting that is retained afterward. All sensors are inherently different, especially when it comes to signal noise, and must be calibrated, and it seems iPhone adjusts these calibration presets over time as the sensor ages and may be adjusting at the worst possible moment. I will wait a few days to allow normal use, then update if I can reproduce this calibration problem later.

Temporary fix is to reboot but it doesn’t always work. Also it comes back over time.

My last chat with Apple support they said they are aware of the issue and working on it. I got nothing more than that.

Since no one from apple is monitoring these discussions it would say reach out to their support if you have time.

With enough people reporting it maybe Apple will acknowledge someone