I’m trying to sync messages between my two main iPhones. After allowing both the source and target devices to sit for a day to finish uploading/downloading from iCloud, I see that the target phone displays all text messages correctly, however any media (voice messages, photos, videos, pdfs, etc) display as a blank text. Did anyone encounter this and was able to solve it? Here’s how the same chat looks like on both phones.
thanks
iPhone XS
Hi Mohan199nad,
Thanks for posting! As we understand it, you've turned Messages in iCloud on, but you're not seeing media attachments on your new iPhone. Is that correct? We're glad to see how we can assist.
Has your new iPhone been connected to Wi-Fi and power while it's been processing?
You might check out this link to see if it helps: About missing information after you restore your iPhone, iPad, or iPod touch with iCloud Backup
"About your Messages and Voice Memos data
With Messages in iCloud and Voice Memos in iCloud*, your text messages and voice recordings automatically upload to iCloud. They aren’t included in your backup. After you restore your device from iCloud Backup, stay connected to Wi-Fi so that your text messages and voice recordings can download.
If you turn off Messages in iCloud, your text messages and attachments no longer upload automatically, but they save in your next iCloud Backup and download in the background when you restore. Stay connected to Wi-Fi until the process finishes. The time it takes to restore depends on the size of your backup and the speed of your Wi-Fi.
Sometimes, if you restore a device from a backup of another kind of device, your Messages and Voice Memos won’t restore. For example, if you use an iPad backup to restore an iPhone, your Messages and Voice Memos may not appear on the iPhone.
If your information is still missing after you restore, you can try to restore from a different backup in iCloud or on your computer. Always back up your current data on your computer before you try to restore from iCloud Backup."
Cheers.
iCloud Messages Not Syncing Attachments
