3rd Gen apple TV, Model A1649 trouble shooting for the error message " Either HDMI isn't connected or your HDMI connection doesn't support HDCP. Please reconnect etc" My HDTV is about 4 years old.Anybody HELP !

Question

Level 1

8 points

3rd Gen apple TV, Model A1649 trouble shooting for the error message " Either HDMI isn't connected or your HDMI connection doesn't support HDCP. Please reconnect etc" My HDTV is about 4 years old.Anybody HELP !

Hi I have a 3rd Gen Apple TV MODEL A1469, about 6 years old. I have tried all given trouble shooting for the error message " Either HDMI isn't connected or your HDMI connection doesn't support HDCP. Please reconnect etc", to NO AVAIL.

My HDTV is about 4 years old. Apple TV is not getting a Bluetooth connection. Do these HDMI cords burn out after awhile? Can anyone help me make this error message go away so I can watch Netflix Canada again ? I'm an old guy and exhausted on this issue. Thanks most kindly to any attention that you can offer me. Disabled in N Van Brian

Posted on Dec 9, 2020 11:33 PM

Reply

Answer 1

Best reply

Phil0124

Community+ 2024

Level 10

199,957 points

Dec 11, 2020 6:38 AM in response to Johan5882

Anywhere from $9 to $30 or $40 depending on branding.

https://www.amazon.com/HDMI-Cables-Video-Interconnects-Accessories/b?ie=UTF8&node=202505011

You can probably get away with a $12 or $15 one just fine for a 3rd gen Apple TV.

Reply

Answer 2

vazandrew

Level 8

40,372 points

Dec 10, 2020 8:21 AM in response to Johan5882

Bluetooth would have nothing to do with this. FYI: the 3rd gen only supports BT keyboards

The first thing to do is disconnect the cable and reinsert, making sure it is a secure connection

Yes, HDMI cables can cause issues over time. In order to verify I would recommend trying another HDMI cable

Also make sure you have tried all ports on the TV

Lastly, test on another TV

Reply

Answer 3

Johan5882 Author

Level 1

8 points

Dec 11, 2020 12:14 AM in response to vazandrew

Thanks kindly ! Are they very expensive? Would the Dollar stores carry them? Used Mac store? Thanks -First time replacing one.

Reply

Answer 4

vazandrew

Level 8

40,372 points

Dec 11, 2020 6:32 AM in response to Johan5882

They vary in price. While expensive ones aren’t necessary, I also wouldn’t get cheap ones either. Places like Best Buy carry a good variety or you could just search for them online.

Reply