iPhone 11 Pro Max key pad not responding to touch

Hey there ctland,

We understand the keypad did not respond to your inputs when you made a call on your new iPhone. We'll be happy to help.

To begin, let's make sure your iPhone is fully up-to-date. Use the steps here: Update your iPhone, iPad, or iPod touch

If you're already up-to-date, let's complete a standard restart with the steps here: Restart your iPhone

However, if it still happens after those steps, we'd like to know a bit more about the issue.

- Does this happen with more than one number that requires keypad inputs?

- Does anything happen at all when you tap the button?

- Is your iPhone completely unresponsive when this occurs?

- Are you able to dial numbers as expected with the keypad?

Cheers!