My phone won't enter recovery mode
My phone is stuck on the apple logo and will not allow me to put it in recovery mode.
iPhone XS, iOS 13
User profile for user:
Joseph_S.
User level:
Community Specialist
Hey karlie183,
Sounds like you're having issues getting your iPhone to enter recovery mode so you can update or restore it. To get started, be sure you're using the steps outlined here:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
If you continue to have issues updating or restoring your iPhone in recovery mode, check out:
If you can't update or restore your iPhone, iPad, or iPod touch
We hope this information helps get you on a path to resolution!
Take care.