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karlie183 Author

Level 1

5 points

My phone won't enter recovery mode

My phone is stuck on the apple logo and will not allow me to put it in recovery mode.

iPhone XS, iOS 13

Posted on Dec 10, 2020 9:31 AM

Top-ranking reply

Joseph_S.

Community Specialist

Posted on Dec 14, 2020 2:52 PM

Hey karlie183,

Sounds like you're having issues getting your iPhone to enter recovery mode so you can update or restore it. To get started, be sure you're using the steps outlined here:

If your iPhone, iPad, or iPod touch won't turn on or is frozen

If you continue to have issues updating or restoring your iPhone in recovery mode, check out:

If you can't update or restore your iPhone, iPad, or iPod touch

We hope this information helps get you on a path to resolution!

Take care.

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My phone won't enter recovery mode

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