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Level 1

5 points

Keyboard no longer working with iMac desktop

I have a older model iMac with a USB connected keyboard that has stopped working. Can anyone assist?

iMac 21.5″, OS X 10.11

Posted on Dec 10, 2020 2:49 PM

Top-ranking reply

Level 10

144,838 points

Posted on Dec 10, 2020 2:59 PM

Please restart in Safe Mode per Safe Mode Reset instructions and then retest. You will likely need to use another USB keyboard for the restart.

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