Interstellar won’t play via Apple tv app on my tv

I rented it and it didn’t work so I figured you know I watch it enough I will buy it to see if it works and it does not sadly still same message pops up “There is a problem loading this video. If this continues, check your internet connection” kind of frustrating I spent an hour on the phone with them and nothing was resolved and it seems like the problem is known

Same, purchased through iTunes. All other movies purchased play fine on PlayStation Apple TV app but trying to play Interstellar prompts a message saying:

“Video Not Available

There is a problem loading this video, if this continues check your internet connection.”

Interstellar plays fine on iPhone. My internet is fine playing all other purchased movies fine. I even changed playback setting to SD but it still didn’t work. Hope this gets fixed because it sucks watching a movie like this on your phone.

And Apple continues to ignore this issue no matter whoever I talk to. It’s a simple fix it seems. The app runs from another server that has not uploaded the movie correctly. It works if I actually use a Apple TV box, but not with the app which supposed runs off another server.

Is this an iTunes Store purchase [1], or did you redeem as digital copy [2], or did you get it in other way?

Did it play before? Was that for the same country or region?

Same thing for me. All other movies play fine but Interstellar but it plays on my phone just not the Apple TV app on my PlayStation 5

Same here!! Interstellar will not play on the Apple app on my tv. Bought it digitally. Works fine on my tablet and phone. Called you guys and did online chat and no one has reached out and fixed this issue!!

Same issue here as everyone above. I have Xbox Apple TV app that I purchased Interstellar and other titles within the last week or so. All other movies play just fine with the exception of Interstellar. It will play on iPhone and iPad but not through the app on Xbox. I reached out to Apple a few times to help resolve this with no luck. Hope there is some kind of answer to this soon 😕

I am facing the same issue as well. Whenever i try to stream interstellar on apple tv on my Playstation 5/Chromecast with google tv, its says "video not available". I am able to play other purchased movies without any issue. Apple support just wasted 1 hour of my time, saying that is not an apple issue!

Oh to be a monopoly and be able to **** off some customers and never fix common issues because they have ‘bigger things’ to attend to. All it takes it one fix from the developer who works on the forked off version of the Apple TV app.

So it worked via apple app on my roku, I watched half an hour, and hey presto it's now working (picking up from 30 minutes in) using apple app on my chromecast with Google TV, which previously didn't work... Mysterious!

Just paid 14.99 to watch this on my tv and it won’t work.

So Apple what are you going to do? Emails, chats and no one from Apple has reached out yet.

Yes to this. Same issue.

Hello Apple? Anyone there going to address this? Looks like the issue has been going on for months now

How could it NOT be their problem? It's their application...