Itunes does not recognize my iphone, but iPhoto does...

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tcbailey67 Author

Level 1

9 points

Itunes does not recognize my iphone, but iPhoto does...

Clearly not a question of the cable or iOS versions. Using the s/w versions below:

MacOS: High sierra 10.13.6

iTunes: 12.8.2.3

Iphone 6s: version 14.2

iPhoto: version 3.0

I've tried rebooting everything, new cable, and I'm not sure I can upgrade OS on this iMac - I got it around 2006, but it still works great. iMac system information shows iphone connected to the USB port, and I can see it in iPhoto, but it does not show in iTunes or as an external device in Finder. Any ideas?

iPhone 6s

Posted on Dec 11, 2020 4:18 AM

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Answer 1

Top-ranking reply

turingtest2

Level 10

274,540 points

Dec 11, 2020 8:56 AM in response to tcbailey67

It is supposed to patch iTunes to allow it to communicate with devices that have launched since that version of iTunes was released. In days of old each new model meant a new build of iTunes with updated drivers but that stopped with the release of Mojave. The updater should run automatically, but this method has worked to run it manually when that doesn't happen. Since it hasn't helped the other thing you could try is reinstalling iTunes 12.8.2.3 while your device is connected and unlocked.

tt2

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Answer 2

turingtest2

Level 10

274,540 points

Dec 11, 2020 5:43 AM in response to tcbailey67

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

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Answer 3

tcbailey67 Author

Level 1

9 points

Dec 11, 2020 7:40 AM in response to turingtest2

Thanks for your reply. I ran this and nothing happened. On my iPhone in Settings/General/Software Update, I see the message "iOS 14.2 Your software is up to date"

Other ideas?

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