14.2 ios = no cellular data, iphone 11 pro max

This issue is all over the support forums across all kinds of devices and Apple is continuing to tell epople there's no issue.

In the 2 weeks since the ios update, I have has SEVEN support calls/chats. I have:

Rebooted

toggled everything in cellular/general/wifi/airplane mode/etc.

rebooted again

reset network settings

reset all settings

factory reset - mandatory 14.2 update in setup

removed & reset SIM card

swapped sim card with other iphone - my sim card worked in her phone, her SIM card did not change issue in my phone

Apple Replaced the phone

initial setup mandatory 14.2 update - same issue

linked to itunes, went to recovery screen, update

phone unlinked twice before update files could be extracted. It started over from scratch each time.

3rd time, itunes says the phone can't be updated without factory reset. Ok, reset & update. No change in issue.

next day, connected to itunes again in recovery screen, itunes says phone needs factory reset & update.

Chat tech support says I should take it in to the store but unable to get an appointment time/date. That took an additional week to get a date/time. Tech offered to send me a 3rd phone for another $1200.

Finally got the appointment and it was cancelled the morning of because of covid store closure.

Do NOT tell me this is a carrier issue. I started with them and it's not.

Do NOT tell me this isn't an issue with 14.2 when a LOT of people are having it.

I work through my phone and it's a brick if I leave my house wifi. WHEN WILL THIS BE FIXED???

iPhone 11 Pro Max, iOS 14

Posted on Dec 11, 2020 10:27 AM

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2 replies

Dec 11, 2020 11:07 AM in response to Gimme_Shelter

Update: got another tech call scheduled for this afternoon... thought I'd try to update through itunes again in prep. In restore screen, itunes says phone has an error and needs to update, ok. Update failed, itunes said phone needed to restore and update, ok. "Unknown error occurred, phone unable to update." But unlike the first round of this I tried, the phone is now stuck in restore mode. rebooting and hard resetting takes me back to the restore screen only. Reconnecting to itunes to attempt restore again and at least get the phone to boot to function on wifi.

Dec 17, 2020 1:27 PM in response to Gimme_Shelter

Had my in-store visit yesterday and it is fixed. 14.2 does not play well with VPN. Once VPN was removed, callular data worked again.

No word on when that may get fixed so we can use VPN for privacy again, but at least it's working.

Now, my question is, why did it take 8 techs and 3 weeks to figure it out? The store tech was baffled by that as well.

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14.2 ios = no cellular data, iphone 11 pro max