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Tidal subscription

I accidentally subscribed to Tidal through my Apple account which is more expensive. I let the initial subscription expire but when I go to the tidal site to resubscribe I cannot remove apple payment. I want to pay for my subscription through the Tidal.

Posted on Dec 11, 2020 10:57 AM

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Question marked as Top-ranking reply

Posted on Feb 15, 2021 1:19 PM

I went through Apple support, which was not helpful. I also went through Tidal support with multiple inadequate standard chat bot responses, but persisted. Somehow I must have eventually got through to a human at Tidal who must have fixed the issue (without actually responding back to me) or the issue just went away on it's own. One day, I tried again to subscribe directly through Tidal and it worked. So, they either fixed the problem individually for me, they fixed it for everyone, or perhaps after a billing cycle to two, the problem just went away on its own. Very unsatisfying in that I never really knew what transpired to fix the problem. Good luck.

3 replies
Question marked as Top-ranking reply

Feb 15, 2021 1:19 PM in response to szederkenyir

I went through Apple support, which was not helpful. I also went through Tidal support with multiple inadequate standard chat bot responses, but persisted. Somehow I must have eventually got through to a human at Tidal who must have fixed the issue (without actually responding back to me) or the issue just went away on it's own. One day, I tried again to subscribe directly through Tidal and it worked. So, they either fixed the problem individually for me, they fixed it for everyone, or perhaps after a billing cycle to two, the problem just went away on its own. Very unsatisfying in that I never really knew what transpired to fix the problem. Good luck.

Jan 25, 2021 4:56 AM in response to Brodysmom15

The same thing is happening to me. I successfully cancelled Tidal through my iTunes account, but the free version of Tidal (called "Tidal Access" continues to be linked to iTunes. Because of that, I can't resubscribe directly through Tidal. I attempted to solve this problem through Tidal, and the final answer was that I need to contact Apple support. Does anyone know how to completely cancel/unlink my free Tidal subscription from iTunes, even after I have successfully cancelled the paid subscription? Somehow it doesn't seem "right" that once you subscribe to Tidal through iTunes, Apple has complete control over how i subscribe to Tidal forever.

Tidal subscription

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