iphone 12 promax does not dial out

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iphone 12 promax does not dial out

why does my new iphone 12 promax does not dial out but it receives calls? My old phone is still here and working. Do I need to disable it somehow?

Posted on Dec 11, 2020 12:22 PM

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Answer 1

Top-ranking reply

shirin293 Author

Level 1

15 points

Dec 11, 2020 4:41 PM in response to Axel Foley

i had to call ATT and they said I didn’t have a SIM card. They had to deactivate the old iPhone X and activate the new iPhone 12 Promax. It worked. Thanks again for trying to help me. I am sure the nod works for another phone.

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Answer 2

Axel Foley

Level 10

149,556 points

Dec 11, 2020 12:30 PM in response to shirin293

Transfer the working SIM card from your old iPhone to your new iPhone 12 Pro Max. That will move the active cell service from your old iPhone to your new iPhone.

At present your new iPhone is able to receive calls and probably send/receive texting is because of WiFi Calls and Texts Forwarding from your old iPhone.

After you move the SIM card to your new iPhone and things do not work perfectly (5G connection if your provider supplies it) then do not hesitate to call your carrier for further help.

Axel F.

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Answer 3

shirin293 Author

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Dec 11, 2020 12:32 PM in response to Axel Foley

Thanks so much.

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Answer 4

Axel Foley

Level 10

149,556 points

Dec 11, 2020 4:18 PM in response to shirin293

You are welcome.

Axel F.

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Answer 5

Axel Foley

Level 10

149,556 points

Dec 11, 2020 4:48 PM in response to shirin293

Yes AT&T requires a new SIM card for iPhone 12 to provision 5G. That is why I had asked you to call your carrier if the issue persists. Glad it all worked out in the end.

Axel F.

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iphone 12 promax does not dial out

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