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Unable to load videos on iPhone 12 Pro

Whenever I try to take a video on my iPhone 12, I'm not able to watch it. It says, "An error occurred while loading a higher quality version of this video." Can someone please help me?

iPhone 12 Pro Max, iOS 14

Posted on Dec 11, 2020 12:37 PM

Reply
5 replies

Dec 15, 2020 2:08 PM in response to nineninesixteensixteen

Hello, nineninesixteensixteen!


Thanks for using Apple Support Communities! If we understand correctly, you're trying to view videos on your iPhone, but it is giving an error during playback. We love watching our videos and want to help get yours playing again!


To better understand and help others answer your question, reply with the following details:

  • Are you connected to Wi-Fi or cellular data? Does this happen when using another reliable network?
  • Can you watch other videos through the Photos app?
  • If you restart your iPhone, do the videos play as expected?


Best wishes!

Unable to load videos on iPhone 12 Pro

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