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Level 1

4 points

Locked out

My daughter is locked out of her phone how do I resolve this

iPhone SE, iOS 12

Posted on Dec 11, 2020 2:38 PM

Top-ranking reply

Level 10

684,615 points

Posted on Dec 11, 2020 5:57 PM

She forgot her passcode? Forgot her Apple ID and/or password? More information would help.

See if you can recover the ID/password. Use every email address you can think of.

Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.

For the Apple ID password, enter the Apple (iCloud) ID and click Forgot Password. See if you can get an email option.

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