Screen frozen and Touch doesn't work on brand new iphone 12 Pro Max

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Level 1

9 points

Screen frozen and Touch doesn't work on brand new iphone 12 Pro Max

My touch function stopped working. Figured I'd restart phone. That doesn't work. Phone is frozen on slide to power off screen. Any suggestions. It is a new iphone 12 Pro Max

iPhone 11 Pro Max

Posted on Dec 11, 2020 3:51 PM

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Answer 1

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Chris0107

Level 9

51,863 points

Dec 11, 2020 3:53 PM in response to ellebellenyc

try this

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Answer 2

ChrisJ4203

Level 10

230,455 points

Dec 11, 2020 5:26 PM in response to ellebellenyc

See this as well. iPhone 11 Display Module Replacement Program for Touch Issues - Apple Support

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Answer 3

ellebellenyc Author

Level 1

9 points

Dec 11, 2020 5:24 PM in response to Chris0107

Thanks. That is what I tried on my own and with Apple Phone Support. Nothing worked. Have to take it to store. Very unhappy as it is new phone not even 2 weeks old.

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Screen frozen and Touch doesn't work on brand new iphone 12 Pro Max

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