Activate old ipad 32gb A1430 - Dont know used ID anymore and not in device overview

Hello, I’ve a challege. I’ve got an old ipad 32gb A1430 bought a long time ago in Singapore or Hong Kong. The only use is for music on the Denon Heos app. A few months ago there was a big update and I had to active the device again. But I dont know the ID anymore that we used. Also the first letter xxxx.icloud.com doesn’t ring a bell!

It also doesn’t pop up in our long apple device list.

so it’s not stolen or bought stolen...

How to proceed?

Posted on Dec 12, 2020 3:14 AM

Reply
2 replies

Dec 16, 2020 6:51 AM in response to Dutch-Cosmic

Hi Dutch-Cosmic,


Thank you for posting in the Apple Support Communities. It sounds like you need some help remembering your Apple ID, correct? If so, we would love to help see if we can get the issue resolved for you. Let's go ahead and follow the the link below to see if you're able to locate the Apple ID on your device.


Apple ID


If you're unable to determine the Apple ID and sign in, you would want to follow the steps linked below.


How to remove Activation Lock


Please let us know if you have any additional questions. We're always happy to help.


Cheers!

Dec 16, 2020 7:05 AM in response to Dutch-Cosmic

You have an iPad3.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



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Activate old ipad 32gb A1430 - Dont know used ID anymore and not in device overview

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