Mail.app crashes right after launch
Hi--
My friend has an iMac (9,1 24-inch, early 2009) running 10.11.6. In the Preferences pane, there is no icon for "Software Update", but his App Store "Updates" tab says "No updates available."
Problem: His "Mail.app" loads, shows a window, begins to populate a window, then Quits unexpectedly. A short while later, a crash report window appears. This scenario is repeatable.
He can use Chrome to access his WebMail.
Secondary problem (just for information): When he tries to use Safari to access his WebMail account, the Earthlink WebMail webpage says that his browser is obsolete. Earthlink says that they need Safari 11 or later. His Safari version is 11.1.2
I'm kinda stumped how to get his Mail.app working. What would you suggest I try next?
--Gil
iMac Line (2012 and Later)