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MS Powerpoint keeps wanting keychain permissions password, then doesn't accept it.

Every time I pull up MS Power Point (work files, don't judge) it asks for permissions password. When I type in the password and click allow it just gives me the box again. I can't get out of the do-loop and when I close powerpoint the box requesting the password remains until I reboot.


All the suggestions about using Keychain access and locking/unlocking it don't work.

Posted on Dec 12, 2020 3:11 PM

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Question marked as Best reply

Posted on Dec 16, 2020 1:07 PM

Hello admranger,


Thanks for using Apple Support Communities! We understand you are seeing an issue with an iCloud Keychain password box appear when you try to use Microsoft Power Point. We are happy to help provide some guidance.


To clarify, is the box that is coming up asking for your password, or does the box ever come up and say its looking for your iCloud security code? You can see more information in the section titled "If you need help with your iCloud Security Code" in this article:


If iCloud Keychain won't turn on or sync


If you navigate to the Apple menu () > System Preferences > Apple ID > iCloud, do you see a check mark next to the selection for Keychain?


Let's also try booting your Mac in to safe mode and trying again to see if the same behavior happens. Take a look at how to use Safe Mode here:


How to use safe mode on your Mac


We hope this information helps!


Best Regards.

1 reply
Question marked as Best reply

Dec 16, 2020 1:07 PM in response to admranger

Hello admranger,


Thanks for using Apple Support Communities! We understand you are seeing an issue with an iCloud Keychain password box appear when you try to use Microsoft Power Point. We are happy to help provide some guidance.


To clarify, is the box that is coming up asking for your password, or does the box ever come up and say its looking for your iCloud security code? You can see more information in the section titled "If you need help with your iCloud Security Code" in this article:


If iCloud Keychain won't turn on or sync


If you navigate to the Apple menu () > System Preferences > Apple ID > iCloud, do you see a check mark next to the selection for Keychain?


Let's also try booting your Mac in to safe mode and trying again to see if the same behavior happens. Take a look at how to use Safe Mode here:


How to use safe mode on your Mac


We hope this information helps!


Best Regards.

MS Powerpoint keeps wanting keychain permissions password, then doesn't accept it.

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