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I phoned Amazon Firestick because of problems with my internet and TV. The person I spoke with told me I had been hacked via MacKeeper. He told me only a few people can fix it, and the cost will be about $350. I detect a scam. Unfortunately, I gave him remote access to my computer and worry information on my computer has been compromised. What is going on and what can I do?
iMac, macOS 10.12
You called a scammer, not who you thought you're calling.
Cancel the card you used and dispute the charge.
You may want to consider wiping your computer and re-installing macOS, restoring your data from a backup, and re-installing your applications.
You called a scammer, not who you thought you're calling.
Cancel the card you used and dispute the charge.
You may want to consider wiping your computer and re-installing macOS, restoring your data from a backup, and re-installing your applications.
Kilted Tim is right!please read https://support.apple.com/en-us/HT204759
Thank you for helping. I'm getting these things taken care of.
Thank you for your help. Your answer made sense to me.
Hacked?
