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iPad Pro power button not work

Latest iPad Pro physical button can’t turn off the unit when I hold the button but the Lock Screen work

Posted on Dec 13, 2020 9:25 AM

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Question marked as Top-ranking reply

Posted on Dec 13, 2020 9:30 AM

A forced-restart of your iPad may be helpful:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If the top (i.e., Sleep/Wake) button remains unresponsive, you should seek assistance directly from the Apple Support Team - or visit the Genius Bar at your local Apple Store where the technicians will be able to test your iPad and offer appropriate advice.


You’ll find the Contact Support link at top-right of this page. Alternatively, you can initiate a support case using the excellent Aplle Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044

1 reply
Question marked as Top-ranking reply

Dec 13, 2020 9:30 AM in response to Ronald_man

A forced-restart of your iPad may be helpful:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If the top (i.e., Sleep/Wake) button remains unresponsive, you should seek assistance directly from the Apple Support Team - or visit the Genius Bar at your local Apple Store where the technicians will be able to test your iPad and offer appropriate advice.


You’ll find the Contact Support link at top-right of this page. Alternatively, you can initiate a support case using the excellent Aplle Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044

iPad Pro power button not work

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