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jardel35 Author

Level 1

9 points

Forward and rewind buttons missing from Music app

Have anyone with this issue? I have an iphone SE second generation IOS 14.2 an all music on it shows only "back 30" and "forward 30" controls instead forward and rewind controls

iPhone

Posted on Dec 13, 2020 2:39 PM

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7 replies

Dec 17, 2020 5:51 AM in response to jardel35

Hello jardel35,

Thank you for using Apple Support Communities!

We understand from your post that your music doesn't show normal music controls with forward and rewind, but instead has last 30 seconds and next 30 seconds. Is this music you downloaded from Apple Music or music you synced to your iPhone SE? If they are songs you synced to your iPhone SE from your computer using Finder or iTunes, you may need to covert the music files to different file format like MP3.

Convert a song to a different file format with the Apple Music app or iTunes for Windows - Apple Support

If this is music you downloaded from Apple Music, try deleting the song and then downloading it again.

Best Regards.

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Dec 17, 2020 3:55 PM in response to jardel35

jardel35,

Try quitting the app and restarting your iPhone as described in these articles:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Restart your iPhone - Apple Support

Regards.

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Dec 20, 2020 3:57 PM in response to jardel35

jardel35,

Your original post shows you updated to iOS 14.2. Have you since updated to iOS 14.3? If not, update to iOS 14.3 and see if the issue persists.

Update your iPhone, iPad, or iPod touch - Apple Support

Regards.

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jardel35 Author

Level 1

9 points

Dec 17, 2020 6:50 AM in response to Alwayswantingtohelp1

Hi. Thanks for feedback

Actually I´m synced from my Itunes account an all files are mp3 music.

I´ve read something about preferences in Itunes to check if "Remenber playback position" is clicked. But it´s not.

The music app plays music as podcast file.

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jardel35 Author

Level 1

9 points

Dec 20, 2020 8:40 AM in response to Alwayswantingtohelp1

Hi,

I’ve already done this before and unfortunately it didn’t work.

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jardel35 Author

Level 1

9 points

Jan 3, 2021 2:12 PM in response to Alwayswantingtohelp1

Hi. Thanks for tip

When I wrote the post there was no IOS 14.3 yet, but this weekend I did the update and the problems continue.

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Jan 6, 2021 5:15 AM in response to jardel35

jardel35,

If the issue persists after updating your iPhone, you may want to contact Apple Support for additional assistance.

All the best.

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Forward and rewind buttons missing from Music app

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