iPhone 12 Pro migration

While utilizing the iPhone transfer / migration option - after scanning the icon in the middle of the screen an Apple account which I have never been associated with shows up and prompted me for the password. Why didn’t my Apple account appear? Is this not a brand new iPhone? Could this be a refurbished one even though I ordered a brand new unlocked phone directly from Apple? How many other people does this happen to ... as I’m sure I’m not the only one. How can I validate this information and find out where this account was pulled from? Was I hacked at some point????


[Image Edited by Moderator to Remove Personal Information]

Posted on Dec 13, 2020 8:33 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro migration

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.