You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone 11 has poor sound quality on the other end of the call. Callers complain that I am breaking up but I can hear them ok.

My iphone 11 has poor sound quality on the other end of the call. Callers complain that I am breaking up but I can hear them ok.


iPhone 11

Posted on Dec 14, 2020 1:16 PM

Reply
2 replies

Jan 3, 2021 3:33 PM in response to CarlAVII

My calls are constantly breaking up. My signal bars drop without movement by me or the phone. I can hold it steady and see it go from 3 to 2 bars. The people I talk to say it keeps breaking up even when the bars stay constant at 2 or 3.

I have no problems hearing them.

I turned off my wifi and tried just using the LTE network. It seems like it might have made a slight difference, but it still breaks up. Different locations in my house and outside don't make any difference.

The above link about the microphones doesn't seem to apply. I took the case off and there is no debris underneath. My phone is 5 months old. I have iOS 14.2 installed. My carrier is ATT. Is this an issue with the 11?

My iphone 11 has poor sound quality on the other end of the call. Callers complain that I am breaking up but I can hear them ok.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.