Big Sur 11.1 External Display Issues!

I've installed macOS Big Sur 11.1 right after it launched today. My mistake lol


Unfortunately, I noticed my Type-C ports no longer recognize my two external monitors. I'm using HDMI to Type-C. So far my troubleshooting is as follows:

  1. PRAM reset. This seemed to help until I locked the display. Once unlocked via Touch ID, the True Tone went off and one of the two monitors went out and will no longer connect. Woot. Normally, when connecting an external display, the screen goes black then back on, however, the screen short-of lags and then doesn't ever detect an active connection.
  2. SMC reset. This actually didn't help at all... :(
  3. Fresh install, same issues.


Any suggestions?

MacBook Pro

Posted on Dec 14, 2020 3:44 PM

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Posted on Feb 16, 2021 4:54 AM

Same problem. Just installed 11.2.1 - No Joy.


I'm running a Macbook Pro 2016 - 2019

32GB ram 4TB.

I'm connected to a J5Create JCD543. Via USB-C

2 DELL SE 2719HR displays.


Also tested on a 2019 Macbook Air. - No joy


Prior to Big Sur, my set up was solid.




Work Arounds: As of Feb 16 2021


Option 1: j5Create just launched a driver. But...well... as of now, it's not useable. It works. Kind of... but it's DJTVirtualDisplayAgent and some other USB virtual software that needs to be approved by security. It enables the second display, but with a 1 or 2 second screen lag. So any interaction with items on that display are slow. Like using Virtual PC in the 1990's. Maybe they will improve this.


Option 2: Use 2 USB-C ports. So, one cable goes into the j5Create hub and the second goes into an HDMI to USB-C adapter. Not the end of the world, but does require an extra USB-C port. results in normal use of 2 displays.


Option 3: I tried other hubs (prices may have changed since posting this.)

USB-3 Hub 123.99

https://amzn.to/3jV4aYp (both displays worked, but requires a special USB-C dual port cable) - returned


Portable USB-C hub pro $59

https://www.amazon.com/dp/B0855GZ7PT (both displays worked, but also requires 2 ports, plus, it's a short cable, all cables must be visible on the table. I'm sure you know what I mean.. messy. - returned


Docking Station OKX $149

https://www.amazon.com/dp/B08HLXLW1Q (Yes, best choice so far. only requires 1 cable and has lots of ports. BUT It does require a driver.

https://www.displaylink.com/downloads


It's still a hack. requires you to be logged into the user account that you have installed the software. So, that means 1 display will be active while rebooting, up until you actually log in, then after about 15 seconds, it launches the second display. No lag, it works well as a work around. This one I'm keeping.


Oh, to save you time, I tried installing this displaylink software to use with other hubs. No dice, it looks for it's own hardware. sorry... (as of the time of this posting. Maybe that will change)



Summary:

I kept the OKX docking with displaylink for my home office. It's nice and clean, with the hub hidden and a 1 simple cable into my USB-C port (also provides power). Nice... but cluncky when rebooting. Must wait for software to load.


At work, I kept the j5Create. 1 USB-C cable from the hub, and all my devices are neatly tucked away. Requires a second HDMI-USBC cable to power 2 monitors, and takes 2 ports. Hopefully Apple will figure out the conflicting software or someone will find a terminal hack to help us all out.


Ethan-

743 replies

Dec 17, 2020 3:43 PM in response to iTimC21

I'm having the same issues. Big Sur 11.1 on a 2019 MBP 16".


Connection is USB-C to an LG 4K 32" which has been working fine for a couple years @ 60hz. After the update, the monitor has a bevy of issues including wrong resolutions, wrong refresh rate, and variations of that depending on what order I plugged in the cable and what color t-shirt I am currently wearing.


Reset PRAM and SMC probably 80 times at this point. I even swapped the LG provided USB-C cable with an Apple Thunderbolt 3 cable which had the same issues.


It's likely a software thing and I've seen enough reports online such that I'm surprised that this issue survived the beta period.

Dec 17, 2020 10:52 PM in response to kosta205

Since I can’t edit my comment, I’ll add to the thread:


i’m seeing two issues:


  1. Displays being detected incorrectly, leading to scaling and refresh rate issues;
  2. Displays not being detected full stop.


All these issues seem to be on 16” MBPs.


@mwventre was able to circumvent the first issue by forcing the resolution and framerate from the display onboard menu on an LG display.


How does such an issue get through a public beta...


Dec 18, 2020 5:32 AM in response to HTEPS

Thanks, but I think I have turned it on and off and unplugged it enough times to meet the criteria for David Hume’s regularity theory of causation to rule this one out.


A few people have suggested this has worked, but not, alas, for me.


I have found HDMI (instead of USB-C) works for me, although some say this doesn’t work for them either.


Can’t say I know much about about hardware i/o, but seems it’s an issue recognising the display hardware? So with the right cable/display model combo you might find it works.


I’d be interested to see if anyone who finds that HDMI doesnt work around the problem if they tried another monitor model it might work?


Someone has said a fix is in the 11.2 beta so should be incoming soon-ish.

Dec 27, 2020 6:30 AM in response to PhilipBrux

Exactly same issue for me:


  • 2019 MBP 16"
  • Just updated to BigSur 11.1 from Catalina
  • BenQ EW327OU connected via USB-C


All worked fine on Catalina. After updating to Big Sur the mouse cursor was laggy on the BenQ. Reset SMC and this was fixed, but the default resolution had change to 1080p, with no 4K option using the 'option+click' trick. Luckily I was able to get 4K by unplugging and replugging the USB-C cable, but this obviously shouldn't have to be done every time I boot up. Hopeful for a software fix soon.

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Big Sur 11.1 External Display Issues!

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