iPhone 12 Pro Cyan/Blue Screen Issue

I have the iPhone 12 Pro (updated to iOS 14.2) and my phone will occasionally glitch a bright/vibrant cyan color for several seconds. I tried screen-shotting the glitch (like that would even help) and my screen reverted back to normal. If I am in an app, usually the issue resolves itself when I close the app or press the power button, as if nothing happened. Not sure why this is happening, but if anyone has any thoughts, I'm all ears!


iPhone 12 Pro, iOS 14

Posted on Dec 14, 2020 5:42 PM

Reply
82 replies

Mar 30, 2021 5:38 PM in response to addie219

I have this exact same issue, bought the phone 6 months ago and after calling Apple support twice for over an hour. Apparently this is a know issue and the only suggestion provided was to “keep your phone updated”...... Despite it being a known issue they are refusing to send a replacement. Are they just going to wait for the warranty to be up so they don’t have to send a replacement? Feeling scammed.

May 17, 2021 8:58 PM in response to addie219

Me too.

I have the iPhone 12 (updated to iOS 14.5.1) and my phone will occasionally glitch a bright/vibrant cyan color for several seconds and resolves itself when I close the app or press the power button, as if nothing happened.

Apple have to follow up this issue as I bought 4 phones from Telus Canada for my employees and they have same problem! Still of finance and if things goes same the we will claim it, specially many people reported it on Apple website!

Mar 12, 2021 12:33 AM in response to shadae274

Mine does the same thing the screen those blue sometimes it doesn’t even communicate when you touch the screen it’s brand spanking new I paid over $1600 for it and I’ve also noticed that it freezes now and also the speaker when it’s on text to speech freezers and jumps not something I thought I would get from Apple I’m very disgusted!


I was thinking about going to the fair consumers commission board and maybe having them look into this products defects on a worldwide scale!


for shame !!! @apple

Mar 15, 2021 9:33 PM in response to addie219

Hi, I was watching Facebook and at first some bright details went to cyan. Arter 5 sec all white went cyan. Closed Facebook but stiil all white was cyan for a minute. Wanted to do a picture with other Phone but then it turned back to normal I have 12 pro . Here that Apple 12 models have hardware issue .. what to do now with this expensive phone .?

Mar 20, 2021 12:21 AM in response to addie219

Just bought iPhone 12 5 days ago after deliberating buying one for months to upgrade from a 7.

My screen turned white and then blue eventually returning to normal. I’m hoping this doesn’t happen often as I am enjoying it..but this looks like a common software issue? I hope there aren’t phones with defective hardware and this is an issue that can be addressed with an update.

Mar 24, 2021 8:35 AM in response to addie219

I have been using an iPhone 12 Pro since November 2020 and never had this issue before.. In the past two weeks, had this issue twice... everything white on the screen turned Cyan / Blue but it only lasted a couple of seconds.. maybe i just closed the app and it went away.. tried recording the screen when it happened for the second time but surprisingly, it looks fine in the recording.. anyways, my question is, should I get my iPhone replaced? I am ok with it being happening only a couple of times in two weeks and that too, only for a few seconds... will the frequency increase with time? Has anyone been able to find a solution?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro Cyan/Blue Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.