You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 Pro Cyan/Blue Screen Issue

I have the iPhone 12 Pro (updated to iOS 14.2) and my phone will occasionally glitch a bright/vibrant cyan color for several seconds. I tried screen-shotting the glitch (like that would even help) and my screen reverted back to normal. If I am in an app, usually the issue resolves itself when I close the app or press the power button, as if nothing happened. Not sure why this is happening, but if anyone has any thoughts, I'm all ears!


iPhone 12 Pro, iOS 14

Posted on Dec 14, 2020 5:42 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2021 10:14 PM

iPhone 12 iOS 14.3

Hi, I was watching Youtube and at first some bright details went to cyan. Arter 5 sec all white went cyan. Closed Youtube but stiil all white was cyan for a minute. Wanted to do a picture with other Phone but then it turned back to normal. Found a image from Reddit.

82 replies

Mar 30, 2021 5:38 PM in response to addie219

I have this exact same issue, bought the phone 6 months ago and after calling Apple support twice for over an hour. Apparently this is a know issue and the only suggestion provided was to “keep your phone updated”...... Despite it being a known issue they are refusing to send a replacement. Are they just going to wait for the warranty to be up so they don’t have to send a replacement? Feeling scammed.

Apr 9, 2021 7:01 PM in response to addie219

Mine yesterday flickered twice with the blue (cyan) color then stopped for the rest of the day then today just now it turned my screen the same color for the same seconds as the flickers. I’ve only had the 12 pro Max for a week starting tomorrow. I haven’t contact  but I’m going to and my phone is up to date.

Apr 14, 2021 1:17 AM in response to addie219

Same issue occurred while replying on WhatsApp. White colours turned to dark blue, came out and every App or Home Screen was the same. Restarted the phone and it fixed. By the sounds of things this isn’t going to go away and it looks like it’s a problem Apple are struggling to solve if it was first reported in Oct/Nov last year.


i repeat, for such an expensive phone this is disappointing.


iPhone 12

May 11, 2021 6:32 AM in response to addie219

My phone just did it for the first time either. 12 pro max here - and when I googled it I see plenty of other people have the same issue right here!! I have spent nearly $2000 on a phone (526gb) that has a fault they are pretending to ignore 😂😂😂 I moved back from Samsung and expect better. If it’s software they better fix it soon

If they know it’s an issue then surely they can invest some time to fix it with their billions of tax free dollars. Being one of the biggest brands in the world, you’d think they could help a bit more readily.


[Edited by Moderator]

May 17, 2021 8:58 PM in response to addie219

Me too.

I have the iPhone 12 (updated to iOS 14.5.1) and my phone will occasionally glitch a bright/vibrant cyan color for several seconds and resolves itself when I close the app or press the power button, as if nothing happened.

Apple have to follow up this issue as I bought 4 phones from Telus Canada for my employees and they have same problem! Still of finance and if things goes same the we will claim it, specially many people reported it on Apple website!

May 19, 2021 5:59 PM in response to addie219

My phone just did the same thing, while I was charging it. I closed the app I was on, and it didn’t make a difference. I also locked and then unlocked my screen, still had the cyan tint. I also took it off the charger to see if it made a difference, (it didn’t).

I assumed I had accidentally turned something on in visual accessibility. I turned on white point and changed the %, and it went away. I turned it off again and then the cyan tint came back. So I turned it on again, and the screen was normal. Then I proceeded to turn white point off again, and the screen didn’t have a cyan tint... I don’t know what happened.


This is what I did—

settings

Accessibility

Vision-> Display and text size

I turned on Reduce white point and changed the %, and it went away.

May 30, 2021 9:41 PM in response to addie219

It’s just happened the first time on my 12pro yesterday when I was in a video call. The white part on the screen turned to dark blue and glitching like crazy. I didn’t expect so many errors from an expensive phone like this. My phone is just over 1 week old and it had been lost 4g connection once due to simcard unrecognized, another time I can’t turn on bluetooth and then all the apps keep go back to home screen when I tried to open them =_= what’s wrong Apple? I just update to ios 14.6. hope that will fix everything

iPhone 12 Pro Cyan/Blue Screen Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.