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My ipad is frozen. What should I do?

How to get ipad to respond, frozen screen and it completely black.

Posted on Dec 15, 2020 7:05 AM

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Question marked as Top-ranking reply

Posted on Dec 15, 2020 7:07 AM

Connect your iPad to the Power Adapter and allow to charge for a least an hour.


Whilst connected to the Power Adapter, if iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

2 replies
Question marked as Top-ranking reply

Dec 15, 2020 7:07 AM in response to kinley211

Connect your iPad to the Power Adapter and allow to charge for a least an hour.


Whilst connected to the Power Adapter, if iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

My ipad is frozen. What should I do?

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