Reformat of M1 Big Sur

I decided to give my new M1 MacBook Air to my daughter.

I've been trying to reinstall macOS Big Sur. I keep getting "No users available for authorization" below that is says: "An error occurred while reading device owners. Ensure that some user is allowed to administer this computer"

I keep getting past putting in my Apple ID and password and the final box that chooses Macintosh HD.

Any help will be greatly appreciated!

MacBook Air 13″, macOS 11.0

Posted on Dec 15, 2020 2:05 PM

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Posted on Mar 6, 2021 1:23 AM

The other solutions didn't work for me, but it's actually really easy to fix, Apple Support (phone) was incredible, call them if this doesn't work for you:


My issue was that I had accidentally hit "Erase" instead of "Erase Volume Group" on Macintosh HD. The "Erase Volume Group" option would have basically erased the container that contains both "Macintosh HD" and "Data" internal volumes, instead of just Macintosh HD.


1) In Disk Utility, go to View and choose ""Show all" (I believe the shortcut is CMD+2)

2) Select the disk that contains Macintosh HD and Data. In my case it was called "disk3". Erase that disk. It might warn you that you will need internet to reinstall/activate your Mac, that's fine.

3) You now need to reinstall macOS now. But in my case, I had an error at some point before that, where the Recovery Assistant opened and said "Your Mac has no volumes to recover". If you get that error, in the menu bar, tap "Recovery Assistant" and then "Erase".


That's it, after that you should be able to restart your Mac (open the start options through CMR+R on Intel or long-press on power button on M1) and reinstall macOS.

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Question marked as Top-ranking reply

Mar 6, 2021 1:23 AM in response to prhtn3

The other solutions didn't work for me, but it's actually really easy to fix, Apple Support (phone) was incredible, call them if this doesn't work for you:


My issue was that I had accidentally hit "Erase" instead of "Erase Volume Group" on Macintosh HD. The "Erase Volume Group" option would have basically erased the container that contains both "Macintosh HD" and "Data" internal volumes, instead of just Macintosh HD.


1) In Disk Utility, go to View and choose ""Show all" (I believe the shortcut is CMD+2)

2) Select the disk that contains Macintosh HD and Data. In my case it was called "disk3". Erase that disk. It might warn you that you will need internet to reinstall/activate your Mac, that's fine.

3) You now need to reinstall macOS now. But in my case, I had an error at some point before that, where the Recovery Assistant opened and said "Your Mac has no volumes to recover". If you get that error, in the menu bar, tap "Recovery Assistant" and then "Erase".


That's it, after that you should be able to restart your Mac (open the start options through CMR+R on Intel or long-press on power button on M1) and reinstall macOS.

Apr 8, 2021 6:43 PM in response to Manaswini_mouni

The best way would be to select either one and click "Erase Volume Group". Doing that actually deletes the data volume altogether, and erases the system volume "Macintosh HD".


If you erase both volumes, but don't delete the data volume, you'll have an extra empty volume sitting in your container. Thankfully it's easy enough to delete with Disk Utility (but be careful).

Mar 19, 2021 6:09 PM in response to kevindevq

Looked pretty straightforward up to step 2. But when I was about re install OS, there were no drives showing up. I went into disk utility, and the whole container ("disk3") showed up as Unmounted. Tried first aid "First Aid Process Failed". Tried mounting Macintosh HD 'Could not mount Macintosh HD' (com.apple.DiskManagement.disenter error 49229). Looks like I need to call Apple


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Reformat of M1 Big Sur

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