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mrtob Author

Level 1

41 points

Apple Fitness+ disconnecting from device

For the second day in a row this has happened. Both days it happened on the 2nd workout selected. First workout was fine, connected to the watch, status updated all in real time. During the 2nd workout immediately after, it started fine and was updating the stats but about halfway through the workout the stats onscreen on the Apple TV stopped updating even though the workout was still going, both on the watch (with accurate stats) and the Apple TV with progressing workout, but not the up to date stats from the Apple Watch. A few minutes later an error message popped up saying the connection to the device was lost and the workout stopped. You can't pick up or continue a workout where you left off. Has anyone else had this problem?

Apple Watch

Posted on Dec 15, 2020 2:03 PM

Top-ranking reply

xadra2000

Level 1

9 points

Posted on Dec 21, 2020 11:56 AM

I've experience the same problem. About half of my workouts get interrupted this way. It's very frustrating to say the least.

Apple, the UI around this disconnections is terrible and way below your standard. At minimum, you should:

1) Allow workouts to continue where they were interrupted. Right now, you must start again from the beginning.

2) Allow fast-forwarding of the workout video using the AppleTV remote. Why isn't this supported?

You have a killer product here, just get the fine tuning patch done ASAP!

Thx!

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Similar questions

214 replies

Jan 14, 2021 10:37 AM in response to riche348

Haven’t tried but will give this a shot... glad I spent all the $ to get the newest apple

tv basically for this function..

riche348

Level 1

4 points

Jan 14, 2021 11:14 AM in response to MckellarKelsey

I guessing someone at Apple will read these posts and possible comment on them at some point in our future???

Jan 14, 2021 1:22 PM in response to riche348

@riche348 Great question! Wish I knew! Apple employees don't seem to ever acknowledge or respond on these boards.

Jan 18, 2021 9:34 AM in response to mrtob

Same issues, everyday, AirPods connected to Apple TV. As most need the tv sound to be nil for family reasons. Will be cancelling subscription if not resolved by the end of the month

Jan 18, 2021 9:53 AM in response to Maggoo007

It’s unfortunate.. I’ve had the same persisting issues for 3 weeks now. I cannot say I will renew my subscription either.. frustrating to say the least.

Jan 18, 2021 12:21 PM in response to PaninaroTX

Hi. How are you able to Airplay Apple Fitness+? Screen mirroring won’t work on my Apple TV’s. Everything I’ve read says screen mirroring is not enabled for Fitness+ workouts.

Jan 18, 2021 1:07 PM in response to pugmahorn

In the fitness app, choose your workout and press the “let's go” button. When you’re on the next screen with the play button, you’ll see the airplay button.

Jan 18, 2021 1:52 PM in response to mrtob

Today I chatted with a support person who escalated this issue to the senior team. I pointed him to this thread. Apple is calling me to discuss my issue. Maybe something will happen

riche348

Level 1

4 points

Jan 19, 2021 7:07 AM in response to laurafromelmhurst

Just tried a short mindful cool down which is only a 5 min routine. device lost connection with apple TV after 3 1/2 minutes!! No AirPods used and within 8 feet of Apple TV box.

riche348

Level 1

4 points

Jan 24, 2021 3:00 PM in response to krspond

Hard to believe that nothing has been done about this so far

DFA1979

Level 1

4 points

Jan 25, 2021 1:28 AM in response to riche348

Agree. Disconnecting mid workout without at least being able to pick up where you left off is product negligence. Spent hundreds on Apple Watch, Apple TV, air pods. Expect it to work or bug fix ASAP.