You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

unable to download MacOS

From the Recovery screen (when it is checking "eligibility" to download a copy of MacOS), I get the error "The installer information on the recovery server is damaged." There appears to be no option to reinstall MacOS following this error. Ran Disk Utility and there are no errors. Message persists.

MacBook Pro 15″, macOS 10.13

Posted on Dec 15, 2020 5:02 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2020 5:19 PM

Nevermind.... I found the solution with more digging. It turns out I needed to download from the internet the latest compatable version of MacOS via holding down option, command, and the R key at startup. Appears to be working. Thanks.

2 replies

unable to download MacOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.