Can’t connect to App Store

Hi, I’ve been trying to fix this issue for days and I’m starting to get frustrated. When I open the App Store or iTunes Store it gives me the “Cannot Connect to App Store” message with the retry button and nothing else. I’ve followed all the directions I can find on this issue: shut off the phone and turn it back on, log out of my iCloud account, check the Apple status page, check my WiFi and data connections, everything. My iOS is also already up to date. Please help!!!

iPhone SE, 14

Posted on Dec 15, 2020 7:40 PM

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1 reply

Dec 15, 2020 7:49 PM in response to For_semord

See the Apple Support article(s) below.


App Store, iTunes Store, or other Apple services - If you can't connect


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

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Can’t connect to App Store

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