You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 12 Pro Max Wireless Charging Problems Persist post iOS 14.3 update

Wireless charging is still not working properly on my iPhone 12 Pro Max. I have updated it to iOS 14.3 which was supposed to fix this, because it was specifically mentioned in the notes included with the update. But my iPhone 12 Pro Max doesn't charge to a 100% and randomly stops charging in the middle. The battery drain is also an issue. My partner's iPhone 12 doesn't have this problem on the same charging pads (multiple).

iPhone 12 Pro Max, iOS 14

Posted on Dec 15, 2020 11:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2021 6:07 AM

According to the tech at my local Apple Store, 3rd party Qi chargers not expressly designed for the iPhone 12 line of devices can intermittently stop charging the devices. This is apparently because even though the actual wireless charging spec remains the same as previous generations of iPhone, the magnetic ring inside the device, that makes the mag-safe chargers work the way they do, leaves for a smaller charge coil inside the device, which in turn requires more-precise alignment for charging. This is apparently especially prevalent on stand-style Qi chargers, where the upright-standing device may not align with the chargers coils correctly.


One suggestion they gave me was to try putting my device down on the charge stand sideways to see if it would get better alignment. But that’s a limited workaround because now your Lock Screen is sideways.


Short of that, they suggested replacing the Qi charger with one expressly tested with the particular device I have (iPhone 12 Pro), preferably a brand that is certified by Apple, such as Belkin or Mophie. These are, admittedly, going to cost more than some generic charger on, say, Amazon.

45 replies

May 31, 2021 6:03 AM in response to JetCityPD

In my case the lenses (and certain phone cases) caused the phone to not sit flat on the charging pad. This was the case with my wife's phone & my phone. From everything I learned through trial & error the iPhone Pro max needs to be perfectly parallel to the charger to charge wirelessly & on the nightly wireless charger I have it needs to lay in just the right spot.

JetCityPD I am sure it is possible you may have bad charging coils which if that is the case Apple with supply a new phone.

Good luck as I know how frustrating it can be.


iPhone 12 Pro Max Wireless Charging Problems Persist post iOS 14.3 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.