Home kit

I have a talktalk super router (huawei HG633) my Meroos Homekit devices sometimes fail to connect. Is there something I can do in the router config to help with this ?

Posted on Dec 16, 2020 5:22 AM

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1 reply

Dec 20, 2020 8:41 AM in response to Suparouta

Hello Suparouta,


It sounds as though you're having issues with wireless devices not connecting to your router as expected. If you're being prompted that the device are having issues connecting to the router itself it's recommended to reach out to the device manufacturers or the router manufacturer. You can find Huawei support at the top of the following website.


Huawei


If the device are connecting to the router, but not connecting when been added to HomeKit can you confirm you're trying the steps outlined in the following article?


Add a HomeKit accessory to the Home app


Have a great day!

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