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Level 1

8 points

HomeKit

I upgraded by routers to eero Pro 6 models a few months ago. Since that time I am unable to add new devices to my HomeKit network. When you scan the code it comes up and says you can't add the device. I've noticed this on two devices from different manufacturers. My software versions are all at the latest level (iPhone, iPAD, HomePods, Mac) and the devices are HomeKit compatible they have codes to scan for installing them. I checked with eero and they said it is a problem that Apple is working on. Does anyone have any idea when this will be fixed?

Another issue I noticed with the eero Pro 6 is that I had devices randomly dropping off the network and they would stop responding. I turned off band steering and they started working again.

Posted on Mar 13, 2021 11:33 AM

Best reply

Vancouver22

Level 8

36,276 points

Posted on Mar 17, 2021 4:53 PM

Correct about the band steering or Dual Bands. HomeKit does not work well with Dual Bands because the wifi is always trying to connect to the higher speed for better performance. During this switching or steering, it disconnects briefly. Common symptoms are your wifi works good with everything else but one device just won’t.

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