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my husband is unable to slide the bar to answer the iphone 12 pro max

Since my husband completed the update on his iPhone X he is now unable to slide the bar to answer the phone. The same fault has now transferred to his iPhone 12 pro max - anyone able to help? We went to the Apple store and it sorted for a while but then started happening again

Posted on Dec 16, 2020 12:26 PM

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Posted on Dec 16, 2020 12:55 PM

If your husband has the iPhone 12, the phone unlocks with Face ID if he holds it in front of him. Then he only needs to tap the green button to answer. More information here: https://support.apple.com/guide/iphone/answer-or-decline-incoming-calls-iph3c9947bf/ios

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my husband is unable to slide the bar to answer the iphone 12 pro max

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