Migration Assistant Failed

Hi there, I was trying to transfer all my data from my old Mac to my new one which I got today and first of all my new Mac needed a system upgrade which I did. When that was finished I started Migration Assistant again but now I keep getting the message "Authentication Failed". Unable to retrieve credentials for authorising user. I'm stumped and need to fix this quick as my old Mac has been sold and I need to give it to the person who bought it! Thanks in advance if anyone knows what I should do...

Posted on Dec 16, 2020 3:08 PM

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18 replies

Dec 22, 2020 1:01 PM in response to Tractorgirl

I gave up with Migration assistant in the end. Most of my files are on the Cloud so when I logged into my Apple account on the new machine everything was there and I just had to download Office 365 and a few other apps.


I had another problem in that I could log onto my Mac with the Mac password but when I tried to change something that required a password it wouldn't accept it. I phoned Support and was on the phone about 25 minutes, they helped me change the password and after this I could set up the fingerprint and add cards to wallet.


Really happy with my new MacBook Pro, my old one was a 2014 model and I purchased it preused so to have a brand new one is wonderful.

Dec 16, 2020 3:31 PM in response to NLmac75

Below are the instructions to follow when migrating:


If you have already done SA on the new computer then simply connect the Time Machine External Hard Disk using a USB cable and launch Migration Assistant (MA) which is located in Applications - Utilities - MA. Then follow the on-screen prompts.


This method works 100% of the time assuming your Time Machine EHD is in working order.

Dec 16, 2020 4:01 PM in response to NLmac75

nlmac75, migrating over wifi will take forever. Do you have a usb cable that can connect the two computers together? Do you have a backup? - doesn't have to be TimeMachine. I used a clone of my old MBP disk to migrate to my new iMac. if you migrate over wifi, be prepared for it to possibly take overnight and make sure neither computer is set to sleep.


I hope this helps.


Paul

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Migration Assistant Failed

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