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Is my case broken if my light won’t turn on at all with the AirPod pros

My air pod case has been charging for a hour plus and it has yet to turn on or be charged it won’t show the green or red/orange light is my AirPod pros case broken can I fix this?

iPhone 6s, iOS 14

Posted on Dec 16, 2020 4:25 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2020 5:40 PM

Hi jett194,


It seems you're having trouble with your AirPods case and we want to help.


Let's try following the steps here to reset your AirPods:

Reset your AirPods


Next, try the troubleshooting suggestions here:

If your AirPods won’t charge


If your AirPods case still isn't responding, contact Apple Support:

Contact Apple Support


Thanks for using the Apple Support Communities.

1 reply
Question marked as Top-ranking reply

Dec 19, 2020 5:40 PM in response to jett194

Hi jett194,


It seems you're having trouble with your AirPods case and we want to help.


Let's try following the steps here to reset your AirPods:

Reset your AirPods


Next, try the troubleshooting suggestions here:

If your AirPods won’t charge


If your AirPods case still isn't responding, contact Apple Support:

Contact Apple Support


Thanks for using the Apple Support Communities.

Is my case broken if my light won’t turn on at all with the AirPod pros

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