iPhone 12 Pro Max Touchscreen Sensitivity Issues

Hi,

I have the noticed the same behavior you’re describing, but I think I have it nailed down. The phenomenon mostly happens when the animation from your last action hasn’t fully run its course and you try following it up quickly with another action. For example, if you pull down spotlight search immediately after unlocking your phone and tap on one of the icons under Siri suggestions; the app doesn’t launch until you tap on it a couple times. Alternatively, if you were to wait a second after pulling down spotlight search before tapping on the app icon it responds to the first tap. I compared this behavior to a couple other devices and found it to be reproducible there as well.

Re screen protectors, despite what everyone says they do diminish touch sensitivity, especially the tempered glass ones. The difference, however, is negligible and so it shouldn’t cause an issue in day to day use, but sometimes can mean that some very light taps would go unregistered.

In the end, I believe the issue is largely due to iOS’ affinity for long, drawn out animations that look pretty and give the illusion of a smoother user experience. If you want added peace of mind, I’d suggest comparing it to a display model at your local apple store/Bestbuy, etc to confirm yours isn’t doing something that isn’t reproducible elsewhere.

The only work around is to remove the beautiful case. Again the problem is sporadic non responsiveness. I was able to duplicate the issue. From what I can tell normal conductivity is inhibited by the case. What says Apple? What do I do with the cases I purchased?

Remove the case eliminates the problem?

I have noticed that I loose a few touch actions too but it seems to me like it's an issue with the small button in addition to having a glass protector. Some apps use a "<" as a back button which has a very tiny hit box. Apple uses "< Back" which greatly increases the area that registers a tap.

I have the same issue like yours since day 1 of using my 12 pro and some app buttons at the tight/small place is way harder to touch. I have to press it carefully, precisely and for a few times in order to get it works.

& I also have compared with my friend's 11 pro that comes with the glass protector as well but hers is better than mine so I have no idea what is happening here.

I can't even play asphalt effectively due to missing so much button while playing it so I play back more frequent on my S20 phone. never experience this issue with my previous phone either with glass or gel protector.

I did walk in to authorize repair center on day 3 but they offered to send to repair instead of new set replacement so I refuse and keep using this one till present. Planning to remove my glass protector and see how later. anyway it will cost me to remove that expensive glass protector.

So I will let u know later bro on my outcome.

Ive been having issues with mine too. At first, I have no issues with touch. Upon downloading more apps, it seem to have been affected. I chatted apple support and they did some diagnostics. They advised me to visit an authorized service center.

I am having exactly same issue! I was using s9 plus before. I feel the operating system is rather slow and having exactly same touch sensitivity/responsiveness issue. This is super annoying, given this is said to be the best phone for its time. It feels like a complete wastage of money.

I'm coming from a pixel 2 and have multiple issues with screen sensitivity and apps not running as smoothly. I'm not using a screen protector and have to tap several times for it to register. I've already restarted with no improvement.

Same issues for me - I am using zoomed view - wondering if that's a commonality. About to call support but not happy about taking the time on this 'top of the line' piece of equipment acting so glitchy. Flashlight, home button, lock screen, wake up, siri all working or conversely, not working and no rhyme or reason to it that I can discern.

I have been having the same problems as well. It is intermittent where you go to type and it just wont work or it will press the key to the left or the right. I was in the bank today and I just wanted to open an email to get some info and I couldn't even open an email! Apple has replaced the phone once already and the replacement they sent is doing the exact same thing! They are sending me a third phone so hopefully they get it figured out. I'm getting really frustrated because I lose almost a full day of my time everytime this happens between troubleshooting with apple, getting the replacement shipped, scheduling the pickup then restoring the phone data. This may be the last iPhone I buy. It seems like apple pushed the development through too fast and didn't do proper testing. Very disappointing when you pay a premium price you should receive a premium product that functions as advertised. I guarantee apple will not compensate me for the 3 days of my time now lost due this recurring problem.

Same issues.

day 1: phone has issues with clicking in-app options closure, small items. Example is clicking a small “x” to close a sub menu.

day now: same issues having to click small spaces up to 10+ times to close or select.

History: Upgraded from a 6+ (non-s model) to this 12 Pro Max only to find these sensitivity issues. My 6+ literally has a major screen break and after testing(even using the huge crack) the 6+ still responds immediately whereas this 12 Pro Max with 5 nanometer technology, cannot compare.

Very disappointing.

Hi Richmond H,

We understand the screen on your iPhone is not responding to touch. We're happy to help.

If the screen is responding intermittently, you'll want to try these steps: If the screen isn’t working on your iPhone or iPad

If you continue to have issues with the screen, you'd want to contact Apple Support directly for assistance: Get Support

We hope this helps. Take care!

I agree! I always notice the problem at the edges of the screen. However, I also notice it when clicking on icons and swipe right to exit.