Audio interference - Plantronics headset and other bluetooth devices

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Audio interference - Plantronics headset and other bluetooth devices

I was having a few weeks of unresolved audio skipping from my Plantronics Focus headset. Playback and recording were both effected. When I disconnected both of my other bluetooth devices, an Apple Magic Mouse 2 and Apple Trackpad, the problem disappeared.

The solution was to simply go to Bluetooth preferences, delete the headset, and repair. Thirty minutes later, both mouse and trackpad are connected, and perfect audio.

Simple fix that took me more than two weeks to figure out. Tried to reply to other threads with same problem, but the threads were locked. Hope this helps someone else.

MacBook Pro 15″, macOS 10.14

Posted on Dec 16, 2020 9:24 PM

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Answer 1

Dec 17, 2020 2:47 AM in response to Community User

I have connected a Magic trackpad and a bluetooth speaker (Remax RB-M28PRO) to my Dec 2020 Mac Mini M1. Either the trackpad works or the bluetooth speaker works. When the trackpad starts to fail, it jumps and clicks and then dead. When the speaker begins to fail, the sound are lost randomly and then connection lost.

To "repair", I have tried deleting the .plist file, removing the device from bluetooth setting, resetting the Bluetooth module from the top right bluetooth icon. I have restarted the Mini several times. Yet after working for some hours, the old issues of losing connection reappear!

Can you tell me how to repair?

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Audio interference - Plantronics headset and other bluetooth devices

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