Offline Apple Music
Hello! I do not know what to do. my offline music is deleted by itself.
Music itself is not deleted, but only its offline download
p.s: I have enough free space
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User profile for user:
SnickZ.
User level:
Community Specialist
Hello, EvaKech.
Thank you for using Apple Support Communities.
From reading your post, it's understood that your offline songs are being removed. We'd be glad to help.
Let's go to Settings > Music and check to see if you have Optimize Storage. This will remove songs you haven't listened to in awhile if you're low on storage space. You mentioned you have free space on your device, but how much free space do you have available? You can find out in Settings > General > iPhone Storage.
Also, make sure that you're using the latest version of iOS: Update your iPhone, iPad, or iPod touch
Finally, if you haven't done so already, restart your iPhone. Sometimes a restart can help resolve issues.
Keep us updated.
Cheers!