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Dropped calls after software update 14.2

Both my wife and my iPhones have been dropping calls since we updated our software 14.2 and still with 14.3. This has been going on the last couple of weeks. I have iPhone X and my wife and XR. We have Verizon service and they say it's an Apple software problem. We have had our phones checked at the Apple Genius bar and they say it's a carrier issue. This is becoming a real issue. We can't make a call for more than 5-10 minutes without the call dropping. We did not have this problem prior and are at a loss as to have to resolve this issue. We have tried using WiFi for calls and it doesn't matter.


Any one else experiencing this issue?

iPhone XR

Posted on Dec 17, 2020 10:03 AM

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5 replies

Dec 20, 2020 12:09 PM in response to john3618

Hello john3618,


Thank you for using Apple Support Communities.


We understand that you are having an issue with your iPhone disconnecting phone calls after updating to iOS 14.2. We would recommend taking a look at the following support article to troubleshoot your issues. While this article specifically addresses making or receiving calls, the same issues will affect maintaining a connection and dropping a call.


If you can't make or receive calls on your iPhone - Apple Support


Best regards.

Jan 12, 2021 8:47 AM in response to john3618

I am also having lots of dropped calls since around Thanksgiving. I had the 10XR, went to Verizon twice for help. We did a hard reset on the phone and update to the carrier. After that didn't work I went back to Verizon and had the SIM card replaced, which also did not fix the problem. I just recently gave in and bought a new Iphone12 hoping this would fix the issue....2 days in with the new 12 and I've had 10 plus calls dropped. During this entire time my wife's Iphone 8 has had zero issues with dropped calls, we both work from home so its not a signal issues. Could there be an app or virus that is causing my calls to be dropped? I transferred all of my data from the old phone to the new one. This is so frustrating, not something that should be happening spending $200 plus a month with Verizon and now paying the $1,000 plus price tag for the Iphone 12....I've been thinking about going to a Samsung for years just so I can have auto-reply texting while on vacation. The whole "dropped call" thing just might be the end of my 15+ relationship with Apple.

Dropped calls after software update 14.2

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