New MacBook Air Not Communicating with Brother Printer

Question

New MacBook Air Not Communicating with Brother Printer

One of my MacBooks won't communicate with my Brother MFC L371ocw printer. I own two 2020 MacBook Air laptops. They are identical in every way, except that one will communicate with my printer and the other one won't. All of their settings appear to be the same. Both laptops will attach to my wifi, but when I send a document from one to the printer nothing happens. It keeps "searching". Both laptops are running Big Sur 11.1

Someone please help!

Posted on Dec 17, 2020 3:05 PM

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Answer 1

Top-ranking reply

judysings

Community Specialist

Dec 20, 2020 5:20 PM in response to James_ Nindel

Hello there James_ Nindel,

We can understand the concern of not having your MacBook not communicating with the printer. We're happy to help you with this. We'd like to have you reset the printing system on the affected computer to resolve this issue. Follow the steps here to do so:

Reset the Mac printing system to solve a problem

Let us know the outcome, and we can go from there if needed.

Have a great day!

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Answer 2

John Galt

Level 10

155,714 points

Dec 20, 2020 6:24 PM in response to James_ Nindel

One of my MacBooks won't communicate with my Brother MFC L371ocw printer.

Brother MFC-L3710CW?

That's an AirPrint-enabled printer. If it is not installed that way, remove it from Printers & Scanners and install it again as an AirPrint printer. You must explicitly choose AirPrint.

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Answer 3

Dec 24, 2020 8:53 AM in response to judysings

It works now! I am able to print again. Thank you.

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New MacBook Air Not Communicating with Brother Printer

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