iphone 12 pro max unable to backup to icloud

I don’t know if it will help anyone else but I literally went through all my apps that were being backed up and disabled them.

I ran a backup which worked, so then in groups of 5 I enabled the apps being backed up.

It was WhatsApp that was preventing me from being able to perform an iCloud back up. So I now have that disabled and just back up WhatsApp through the WhatsApp application.

It might be worth trying but I’ve had no issues since. As I said, apple support were terrible.

Thanks. It works when I turn off back up of WhatsApp in iCloud!

in addition, I tried to delete the WhatsApp backup file ( WhatsApp application direct backup to icloud). I did backup again and then restore. It seems the problem is fully resolved. Now I can backup to iCloud even if I turn on WhatsApp back in iCloud. Hope it will help

Tech Support on chat were terrible. Then on phone I was told it needed repair and my options were:

1. Take into store - no stores open so can't do that
2. Pay £1000 up front, they'll send out a new one and refund the money when they've got and inspected yours
3. Go without a phone for between 7-10 days (they obviously forgot about Christmas so more like 14-21 days) and send it to them for repair.

Being the stubborn person I am, I told them I wasn't doing any of the above and wanted a solution now as I didn't want to be without a phone over Christmas as I'm away from family. They said it happens due to a corrupt update that can happen. They had me plug my phone into my computer with iTunes and then do some funky thing to get it into like a safe mode.

Needless to say the restore from back up didn't work as my phone had refused to back up since October, so I had to set up from new. I was advised... well more coerced into taking out Apple Care which will mean if I have future issues it will mean they will send me out a new phone and pick my broken one up at the same time.

Funnily, after taking out that product, my update which was stuck at Preparing Update then suddenly finished behind the scenes and asked if I wanted to install. Then after downloading all my apps I could miraculously create a back up.

Maybe I'm being cynical, but it really is making me regret my decision buying this phone. Twice in 2-3 weeks I've had to reset it now.

I'm also unable to back up my iPhone 12 Pro Max. Were you able to resolve?

Apple Customer Service did a remote call and failed to resolve. They asked me to go to store, but stores are closed.

Experiencing the same thing on iPhone 12 Pro. Hasn't backed up since the day I got it, despite it being plugged in on wifi everynight. I have tried resetting network settings, resetting all settings, and if that wasn't bad enough a couple of week ago when it was trying to do the last update it got stuck in a restart loop and I had to completely reset it to factory settings losing everything.

Coming from a Pixel 3 - I am devastated I wasted the money on an iPhone. Should of stayed with Google.

I have exactly the same issue. my 12 pro max was stuck in restart loop as well. So, I had to set it up as a new phone.

I also tried backing up to my Mac. It is neither backing up to mac or icloud.

I am coming from a Pixel 4.

Glad it worked for you, unfortunately, not for me. Maybe I will try one more time.

Also the fact that my phone crashed once is worrying me.

I have the same issue and cannot backup to iCloud nor my computer.

have you resolved the problem now? Thanks

Woo I’m glad it worked 🥳 it is a little frustrating though and maybe Apple should be aware of this.

See - https://support.apple.com/en-us/HT203516