MacBook Pro 13 2017 Display issue...

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Level 1

8 points

MacBook Pro 13 2017 Display issue...

I have been noticing black dots on the bottom of my screen in MacBook Pro 13 2017 model bought in 2018. How do I solve this? From Nepal.

Posted on Dec 18, 2020 5:42 AM

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Answer 1

Brian_P7

Community Specialist

Dec 21, 2020 2:08 PM in response to TOUGHtalk

Hi TOUGHtalk,

We see your currently seeing backlighting dark spots on the Mac display. See if your model is listed in the 13-inch MacBook Pro Display Backlight Service Program. If the behavior persists after restarting the Mac and you need further assistance, click here to Get Support.

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Answer 2

TOUGHtalk Author

Level 1

8 points

Dec 26, 2020 10:04 PM in response to Brian_P7

My Mac Pro is of 2017 model bought in 2018 and haven’t used much. But the problem seen now exactly match with Mac Pro 2016 models for which Apple have given service plan.

So What about for my computer? It’s this injustice? I think Apple should look after this seriously.

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Answer 3

sterling r

Community Specialist

Jan 1, 2021 2:23 PM in response to TOUGHtalk

Welcome back TOUGHtalk,

Since you're still having difficulties with the screen backlighting, be sure to click here to Get Support, so we can offer you the most accurate service options for your Mac.

Take care!

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Answer 4

TOUGHtalk Author

Level 1

8 points

Feb 8, 2021 5:08 AM in response to sterling r

Dear Apple Team,

I would seriously like to draw your attention please.

This is extremely unfair not to respond to a costumer queries regarding its product. One gadget for which I paid around USD 2500 in my country and which won't last for two years! I have been complaining the issues and requesting for support since December. But the answer is- "We only have the display maintenance service plan for 2016 model MacBook Pro. Is this fair? What if the products of 2017 have exactly the same problem and despite my Mac have been hardly used, handled with very care and used very less which still look new but the display is gone.

I would humbly like to look into it again.

Best!

Dil Bhusan Pathak

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MacBook Pro 13 2017 Display issue...

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