Self Addressed IP address cannot connect to internet

I have a 2020 MacBook Air. The computer will frequently disconnect from the internet, sometimes briefly, sometimes for several hours. The network page says that there is a self-addressed IP address and cannot connect. All my other devices work. In fact, I have to use my iPhone or iPad on the same wi-fi network to attempt to troubleshoot why the MacBook will not connect. Apple support says it is an internet problem and to contact my internet provider (as I use the internet to contact them!). I have found various solutions on the internet and only one is feasible and worked temporarily.


What can I do besides ditching this computer for a new one? It is pretty useless if I cannot access the internet (which works) reliably.

MacBook, macOS 10.15

Posted on Dec 18, 2020 7:59 AM

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4 replies

Dec 18, 2020 8:09 AM in response to wilson5678

Apple support says it is an internet problem and to contact my internet provider (as I use the internet to contact them!).


That perfunctory response was not only unhelpful, it was wrong.


Two suggestions: First review the remedial steps described in How to connect to the Internet with your Mac - Apple Support which will take you all of about thirty seconds.


Then, try creating a new "network location" as described in How to use network locations on your Mac - Apple Support. It often fixes problems too difficult to diagnose otherwise.


If it still doesn't work, Contact Support. Your Mac is new and you shouldn't have these problems with it.


A third suggestion: If your Mac doesn't connect to the Internet over Wi-Fi - Apple Support. It probably won't help but it's something you can do while waiting on hold for Apple.

Dec 18, 2020 9:33 AM in response to John Galt

Thank you for the suggestions. I tried creating a new network location when I had this problem last night, and it did not work.


This solution worked the last time I had a prolonged "self addressed IP address" problem, but not this past time:


"System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.


If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9


Apply."


The computer disconnects constantly. I will be browsing a page and as I attempt to move to a new page I will get the "not connected to internet" error and have to reselect my wireless network (which has not experienced any outage, as streaming has continued). This also occurs when the computer is woken up from sleep. I have to go select and connect to my wireless network. Often it reconnects easily. Other times it does not, but will miraculously work several hours later. I never had this problem with my 2015 MacBook, that I had until just last month when I got this one, and no other devices, Apple or not have this problem. So I am really baffled/annoyed.


Guess I will give apple support another try although I have found them increasingly useless.

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Self Addressed IP address cannot connect to internet

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