Dropping signal

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Level 1

9 points

Dropping signal

My iPhone 12 Pro Max keeps dropping the signal may be twice a day and I have to keep switching the Airplane Mode on/off and then it establishes the signal LTE or 5G.

Posted on Dec 18, 2020 9:44 AM

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Answer 1

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,900 points

Dec 18, 2020 10:17 AM in response to Hatali

If you see No Service or Searching on your iPhone or iPad

Check your coverage area. Make sure that you're in an area with cellular network coverage. ...
Restart your iPhone or iPad. Restart your device. ...
Check for a Carrier Settings update. ...
Take out the SIM card. ...
Reset your Network Settings. ...
Update your iPhone or iPad. ...
Contact your carrier. ...
Get more help.

If you see No Service or Searching on your iPhone or iPad ...

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Answer 2

Hatali Author

Level 1

9 points

Dec 18, 2020 10:28 AM in response to SravanKrA

But if Verizon service is poor in a certain spot, how come my iPhone is able to reconnect after I on/off the Airplane mode at that very spot. It happened the day I bought this iPhone and had to get Verizon tech help to connect. I was asked not to switch service from my previous iPhone at the Apple store. I learnt this Airplane mode on/off from the Verizon tech support.

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Answer 3

Jan 20, 2021 4:28 AM in response to Hatali

This is a feature, not a bug. You want your phone to make phone calls? That's an extra fee.

In all seriousness though, there are thousands of people having this issue. I have had an escalated support case open with Apple since mid December and we're still no further along than when I first started. Verizon came out to my area and confirmed they aren't seeing service issues. There's clearly an iPhone issue. Hopefully it can be fixed with software....

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