You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Since installing Big Sur 11.0.1 my Mac won't talk to my HP 2420 Laserjet. Says it's not connected. I downloaded driver update from Mac site. Oddly I can print a pdf but not a document.
iMac Line (2012 and Later)
Thanks Karina, I needed to get it working so I ended up calling Apple. Brandy logged on to the computer and had me do exactly that and we're all good. Prior to that I tried to figure it aout and downloaded a driver update. That did nothing that's when I called.
Thanks Karina, I needed to get it working so I ended up calling Apple. Brandy logged on to the computer and had me do exactly that and we're all good. Prior to that I tried to figure it aout and downloaded a driver update. That did nothing that's when I called.
Hello Tincada,
Welcome to Apple Support Communities. It looks like your having issues with your printer since updating to Big Sur. We understand the importance of getting this issue resolved, and we'd be happy to look into this with you.
Are you experiencing issues with the printer when connected wirelessly to your Mac, connected using USB cable, or Both?
If you haven't already, let's try to remove the printer, then add it again by following the steps in the following link:
We hope this information is useful. Kind regards.
Since installing Big Sur 11.0.1 my Mac won't talk to my HP 2420 Laserjet. Says it's not connected. I downloaded driver update from Mac site. Oddly I can print a pdf but not a document.
