iMac Trade-in

Question

iMac Trade-in

I tried to trade in a 2013 iMac, went through all the steps, got a trade-in kit, sent it out and now I have received it back. No explanation, no email from Phobio or Apple. I verified it is in working condition and reformatted it before I sent it out. No scratches or display issues. It matched all of the specs that I was quoted for off the website. It has a new shipping label from the location it was received. Can anyone tell me what happened? If they rejected it, I would like to know why. I would've even opted to recycle it if given the opportunity.

iMac 27″, macOS 10.13

Posted on Dec 18, 2020 11:30 AM

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Answer 1

rkaufmann87

Level 10

148,458 points

Dec 18, 2020 12:19 PM in response to apple_customer1

You are not talking to Apple on these forums, they are simply our host but do not read or participate in the forums. We are all end users just like you and cannot speculate what occurred in your situation. I would recommend contacting AppleCare who can likely get your call directed to the appropriate staff so you can get some answers

AppleCare contact Information

Good luck!

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Answer 2

rkaufmann87

Level 10

148,458 points

Dec 18, 2020 12:44 PM in response to apple_customer1

Please read the Terms of Use you agreed to, what is and is not done on these forums is there. I understand your frustration however ranting about Apple here is not okay either.

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Answer 3

Dec 18, 2020 12:38 PM in response to rkaufmann87

That's strange there wouldn't be a mod or anyone monitoring these forums to give official answers from apple. What is the point then? Just use reddit if you want speculation or personal experiences. Apple just wasting more of my time I guess. Thanks for the response

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iMac Trade-in

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