iMac Trade-in
I tried to trade in a 2013 iMac, went through all the steps, got a trade-in kit, sent it out and now I have received it back. No explanation, no email from Phobio or Apple. I verified it is in working condition and reformatted it before I sent it out. No scratches or display issues. It matched all of the specs that I was quoted for off the website. It has a new shipping label from the location it was received. Can anyone tell me what happened? If they rejected it, I would like to know why. I would've even opted to recycle it if given the opportunity.
iMac 27″, macOS 10.13