iOS 14 Mail notifications not working

Question

Level 1

9 points

iOS 14 Mail notifications not working

I’ve had this problem since first day of getting the iPhone 11.

I don’t receive my Mail notifications the proper way. There is no sound and I even don’t see my notification banners from time to time. i have searched for all possible solutions and tried all of them - reinstalled the app, put all my notifications to ON and as well set up to show all banner types and data collection is set to PUSH. Still the only thing I can see is the red “new message” notification in the app’s corner only when I unlock the phone.

it is really frustrating since I use this app for work purposes. Right now I am compelled to use the Outlook app but would be happy to come back to Mail.

Please suggest a working solution.

iPhone 11, iOS 14

Posted on Dec 18, 2020 12:10 PM

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Answer 1

A_kane Author

Level 1

9 points

Dec 22, 2020 2:07 AM in response to karina184

Hi Karina.

Thank you on feedback. Unfortunately it did not help. The only solution that I found for sound and banner notifications to appear for Mail is to add the sender to VIP. Otherwise nothing works. All my notifications for my favorite mailbox are set, checked all the settings with the guide you’ve sent me. It only seems to work after setting up the VIP, which is quite strange.

Best regards,

Andrey

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Answer 2

karina184

Community Specialist

Dec 21, 2020 5:02 PM in response to A_kane

Hey there A_kane,

Thanks for reaching out to Apple Support Communities. We understand that you're having some issues receiving notifications for your Mail. We're happy to provide some assistance.

Let's follow the steps outlined in this helpful resource under the "If you don't see notifications for a specific app" section:

Use notifications on your iPhone, iPad, and iPod touch

We hope this helps.

Have a great day!

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Answer 3

jdo_apple

Community Specialist

Dec 25, 2020 11:44 AM in response to A_kane

Thank you for the reply A_kane!

You have taken some excellent steps to isolate this issue. Since the issue persists, please reach out to us here, so we can further investigate: Get Support

Have a fantastic day!

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iOS 14 Mail notifications not working

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