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the old phone shown Iphone is disabled connect to I tunes

my uncle's ole I phone would like give to someone, the phone not in service , show this i phone is disabled connect to I turns, but my uncle he forget the apple ID and PW

Posted on Dec 18, 2020 3:42 PM

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Question marked as Best reply

Posted on Dec 18, 2020 3:45 PM

Hi


If the iphone is activation locked, the only way to unlock it is with the original apple ID - you will need to recover it. In any case, see these links.


Is it locked from incorrect screen pass code (disabled), then see:

https://support.apple.com/en-gb/HT204306


Note - your phone will be wiped. You can restore it if you have a backup.


If it is activation locked

https://support.apple.com/en-gb/HT201441


If it is simlocked

https://support.apple.com/en-gb/HT201328

1 reply
Question marked as Best reply

Dec 18, 2020 3:45 PM in response to mycheng

Hi


If the iphone is activation locked, the only way to unlock it is with the original apple ID - you will need to recover it. In any case, see these links.


Is it locked from incorrect screen pass code (disabled), then see:

https://support.apple.com/en-gb/HT204306


Note - your phone will be wiped. You can restore it if you have a backup.


If it is activation locked

https://support.apple.com/en-gb/HT201441


If it is simlocked

https://support.apple.com/en-gb/HT201328

the old phone shown Iphone is disabled connect to I tunes

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