My phone has a pic of a computer screen and a pic of a charging cord and at the top it says support.apple.com/phone/restore. the

Question

Level 1

26 points

My phone has a pic of a computer screen and a pic of a charging cord and at the top it says support.apple.com/phone/restore. the

I attempted to do a phone update....after a long while my phone did not restart.... It just had the apple pic with the black line under it... Tried to shut down my phone and when it came back on the top of the screen shows ' supportapple.com/iphone/restore'. Underneath this is a pic of a rectangle with a line under it (computer\monitor? ) and a charger cord with an arrow pointing to the pic.

I have never had this happen before and I don't know how to fix it :(

Thanks!!

iPhone 7, iOS 13

Posted on Dec 18, 2020 6:58 PM

Reply

Answer 1

Top-ranking reply

MichelleT18

Community Specialist

Dec 21, 2020 12:00 PM in response to Caperly

Hello Caperly,

Thank you for using Apple Support Communities!

Based on what you mentioned, your iPhone is now set to restore mode after trying to update the device. You'll see what you have on your own iPhone's display here: If you see the Restore screen on your iPhone, iPad, or iPod touch.

You can try to Restart your iPhone, but if this does not work you'll need to restore it using this document: Restore your iPhone, iPad, or iPod touch from a backup.

If you still have trouble you may be able to get help where you are when you Contact Apple for support and service.

Best wishes!

Reply

My phone has a pic of a computer screen and a pic of a charging cord and at the top it says support.apple.com/phone/restore. the

Similar questions